Terms & Conditions


For more information on shipping, please view our shipping policy.


For more information about exchanges or returns, please view our return policy.

Tax Exemptions & Tax ID Numbers

Customers who claim to be tax exempt when placing an online order are required to put in their Tax ID number upon checkout.  This number will remove taxes from your order.  If you choose to use this number in placing your order, you are required to send us your tax exemption form before your order will be approved or filled.  After we have your tax exemption form on file, your Tax ID number is still required at checkout on every order.  Email your tax exempt form to sales@bluewolfcleaner.com.

Wholesale Customers

If you are, or anticipate being, a wholesale customer please create your new account and contact us prior to placing your order.  Once your status has been changed, it will be reflected in future orders.


There are no changes or alterations that can be made to orders once they are placed.  If you believe that an issue may arise, please contact us prior to placing your order.

Missing/Damaged Items

Damaged or missing items that are not back ordered must be reported to us within 5 days of delivery.  We will attempt to resolve the issue and contact to you as soon as possible.

Do you sell products outside of the United States?

At this time we do not sell items outside of the United States.  If you require more information please contact us.

Orders containing both large freight and small parcel items.

We have attempted to automate our freight and shipping methods upon checkout for our customer’s convenience.  However, orders that contain both large freight and small parcel items must be processed in separate orders.  Place one order containing your freight items, and another with your small parcel items.

When will my package be delivered?

At this time we are not able to guarantee specific times for your packages to arrive.  We will attempt to have your orders ready for shipment within 1-3 business days of receiving your order.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Blue Wolf. The collective work includes works that are licensed to Blue Wolf. Copyright 2017 ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Blue Wolf or purchasing Blue Wolf products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Blue Wolf or to purchase Blue Wolf products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Blue Wolf. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trade names, service marks and trademarks of Blue Wolf used on this site are trademarks or registered trademarks of Blue Wolf.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Blue Wolf disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Blue Wolf does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Blue Wolf does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Blue Wolf shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Blue Wolf has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Blue Wolf product is mistakenly listed at an incorrect price, Blue Wolf reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Blue Wolf reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Blue Wolf shall issue a credit to your credit card account in the amount of the incorrect price.

Terms of Conditions Termination or Alterations

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Blue Wolf without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Blue Wolf may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to Blue Wolf.


Your use of this site shall be governed in all respects by the laws of the state of Virginia, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Blue Wolf products) shall be in the state or federal courts located in/near Tazewell County, Virginia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Blue Wolf products) must be commenced within one (1) year after the claim or cause of action arises. Blue Wolf failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Blue Wolf may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Blue Wolf or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Blue Wolf does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Blue Wolf is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Blue Wolf reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Blue Wolf in its sole discretion.


You agree to indemnify, defend, and hold harmless Blue Wolf, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Blue Wolf may link to sites operated by third parties. However, even if the third party is affiliated with Blue Wolf, Blue Wolf has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Blue Wolf. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Blue Wolf seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).