Shipping Policy

We ship via Ground.  Methods for shipping will be made available upon your checkout based on your address.

Freight Shipping***

Orders that require freight according to our Terms & Conditions should only contain Freight items.  Any other items not considered freight should be placed under a separate order.

Freight carriers have been predetermined by Blue Wolf in order to offer competitive rates and multiple choices to our customers.  You have the option to choose which qualified carrier to use, but if an issue occurs, Blue Wolf reserves the right to ship the products via a different method to ensure proper delivery.

Additional Freight Charges (IMPORTANT)

All customers who place orders that require freight via our online store should consider what will be required before selecting freight options.  The freight is preset to commercial address with no lift gate required.  Blue Wolf cannot predetermine the needs of these online orders.  Therefore, the customer WILL be responsible for any additional charges or requirements that were not specified during the order.  If you require a residential delivery of a freight item, you must contact us prior to placing your order to avoid further charges.

Parcel Shipping

Orders not requiring freight will be given an estimated shipping price based on your address and cart contents.  The carrier that is used and method of shipments provided is at our discretion and has been predetermined based on various shipping criteria.  If there are special circumstances required please contact us prior to placing your order as no changes or cancellations will be made.  Customers will be responsible for any additional charges based on wrong or inaccurate information provided.

Separating Freight & Parcel Orders

All orders that require both freight and parcel shipping are required to be separated.  All items that require freight are to be placed on one order for processing.  All items that require parcel shipping are to be placed on one order for processing.  The delivery times and considerations may be different for the shipments.  Please provide details as accurately as possible to avoid additional charges.

 

Shipping Locations

Our Blue Wolf products will be shipped from 219 Industrial Park Road, Bluefield, VA 24605.

We do not ship outside of the United States.  We do not ship to PO Boxes or Military PO Addresses, only physical addresses.

Restrictions

If you have limitations on which carriers can or cannot deliver to your residence, and it conflicts with the populated carriers, please contact us BEFORE placing your order.

Order Notes or Special Requirements

Any special requests or order notes will cause delay in order processing and therefore delay the shipment.  Please contact us prior to placing your order if special considerations are required.

Local Pick-Up

We have included territories which would qualify for local pick-up.  This is a free shipping method and will not reflect on your cart total.  This option will only be available if you live in certain states and/or zip codes.

Shipping to California (or other restricted states)

Blue Wolf has disabled the shipment or sale of certain products in California to abide by the CARB amendment , and will attempt to abide by other restricted area policies based on updated regulations.  We apologize for the inconvenience.  All addresses based out of California will automatically be denied shipping methods for certain products.  Certain products may be sold into California.  If you need assistance in choosing products that may show up as restricted, please contact us prior to placing an order.